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Account recovery
Account recovery

Your recovery phrase

Your 24-word recovery phrase is your seed phrase. With an encrypted backup, it lets you recover your saved Vault and replace your digital pass on a new device.

Checking recovery storage…

Finish protecting your account

Generate a phrase, write it down and confirm it. Recovery is only ready after your encrypted backup has been saved successfully.

Lost both?

Use a new device or fresh browser profile. You need the 24 words you saved when enabling account recovery; you do not need your old phone or card.

Lost-phone messaging uses a separate messaging passphrase. It cannot restore your account.

Manage lost-phone messaging

Zik Support

Chat assistant · Coming soon

A preview of your future support assistant. These are saved help tips, not live chat. No messages are sent.

Hi, how can we help?

Choose a topic below, or contact the Zik team through a private help ticket.

Never share recovery words, passphrases, PINs or ID images in chat or help tickets.

Contact the support team
Dashboard · Zik Pass